A nicely made wool gabardine suit taken to the cleaners to be "expertly handled."
And they stick the tag right through the cloth.
I've been pissed at them for months for doing this (it's not just this suit, mind you, but blouses, skirts, you name it). I'm darn close to not going there anymore.
But if I don't go there, I have one remaining drycleaning option left in my 'hood. I've already gone against one (they shrunk my favorite red bouclé suit so that the lining is longer than the dress, "forgot" to replace the lining in a jacket and pants that I'd already paid for, and refused to take any responsibility for any of it). When we told them we weren't coming back, they plain ol' didn't care. And they're the "good" cleaners in the neighborhood.
So now, if I leave this one because they put holes in my clothes (as if that's a good reason), I have one remaining option. Then it'll require me to travel farther than I can walk, if they do something wrong.
I'd just as soon go all the way out to my old cleaner in Silver Spring - family-run, there forever, and honestly careful with delicate things. Even now, I take my fancy dresses out to Kessler's. And it's where I'll take my wedding dress when I get around to it (yeah, yeah, yeah, I know they say "right away," but really, who has time).